Rent collection, repairs, complaints, owners' corporation paperwork — the money leak in Hong Kong property is that every call and WhatsApp thread depends on a person remembering to follow it up.
We automate WhatsApp repair reporting, lease reminders, complaint follow-up and patrol records for agencies and management firms, so frontline staff stop relying on paper books and memory.
Repairs logged
Paperwork
Faster follow-up
These four are what we see most often in Hong Kong companies like yours. Not theory — money leaving the business every month.
A resident calls about a leak or a broken lift, staff write it on paper and ring contractors one by one — jobs get missed, duplicated or never recorded.
Every month someone reconciles accounts unit by unit and phones the overdue ones, and reminders get forgotten.
An estate runs several groups mixing residents, staff and contractors, and something genuinely urgent gets buried.
Patrol sheets, fire inspections and liability insurance renewals depend on staff notebooks and memory.
You do not need all of it at once — most clients start with the single most painful item.
Resident repairs, enquiries and notices, all automated.
One inbox per estate so nothing urgent is buried.
Leases, arrears and repair history in one place.
Patrol checks, work-order flow, statutory-expiry alerts.
Repair cost, arrears rate and complaint trends per estate.
These are typical ranges. Real numbers depend on your volume, order value and current process — we will quote you actual figures.
Automated work orders and dispatch mean nothing is forgotten or opened twice.
Patrols, handovers and reconciliations go from paper to automatic, freeing frontline time for the site.
Fire, insurance and lease dates alert the owner before they bite.
The four items below show how profit that was leaking away flows back into your business once the work is automated. Not a theory, but a result you can check against your own figures.
The system reminds tenants before rent is due with the payment methods attached, and escalates automatically once overdue.
Every lease expiry date is tracked, and both reminder and renewal terms go out at the right time.
Each repair request is logged automatically, with responsibility and chargeability recorded at the same moment.
Calls and WhatsApp messages from residents and owners land in one queue, are assigned automatically, and carry their progress with them.
A 15-minute call is enough for us to point out the one or two things worth automating first. No charge, no hard sell.
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