Traffic, footfall, WhatsApp enquiries — the biggest money leak in Hong Kong retail is what happens after someone adds to cart or hits send, and nobody answers.
We automate Hong Kong retailers from the first WhatsApp enquiry through stock sync, customer tagging and review management, so you can handle peak season without adding headcount.
Enquiry conversion
Always taking orders
Overstock held
These four are what we see most often in Hong Kong companies like yours. Not theory — money leaving the business every month.
Your store sits on a big marketplace that takes commission on every order, while keyword ads take the rest — margin is squeezed from both sides.
Shoppers message you on IG or Facebook about stock and delivery, and nobody replies once staff are off.
The shop floor and the online store count separately; something sells but the site still shows it available.
In peak season staff write orders on paper or Excel, and prices get mis-quoted, orders dropped or addresses mistyped.
You do not need all of it at once — most clients start with the single most painful item.
Auto-take orders, send dispatch notices, flag restocks.
IG, Facebook and WhatsApp messages in one inbox.
Tag customers, drive repeat purchase and birthday offers.
Your own store where payment lands with you, not a platform.
Answers stock, shipping and returns 24/7.
These are typical ranges. Real numbers depend on your volume, order value and current process — we will quote you actual figures.
Platform commission and repeat ad spend you can shift to your own ordering channel.
Routine questions answered instantly by the bot, so more shoppers complete a purchase.
Manual stock counting and order copying become automatic; staff time goes back into selling.
The four items below show how profit that was leaking away flows back into your business once the work is automated. Not a theory, but a result you can check against your own figures.
When a guest adds items but does not check out, the system sends a reminder with a direct checkout link at a sensible interval.
The system tracks each customer's buying cycle and usual items, then offers a replenishment just before they run out.
Customers move from third-party marketplaces to your own store or WhatsApp.
The system flags slow-moving lines by sales velocity and pushes an offer to customers who viewed them.
A 15-minute call is enough for us to point out the one or two things worth automating first. No charge, no hard sell.
WhatsApp Enquiry Other services