IT Support

SME IT
One Call
and It's Done

Computer broken, network slow, server down, phone issues — no Googling solutions yourself. Remote + on-site support, no need to hire your own IT staff.

30min

Average Response Time

Remote

+ On-site Support

24/7

WhatsApp Support

🛠️

IT SUPPORT

Our Services

💻

Computer Repair

Desktop/laptop hardware faults, system crashes, virus removal, performance optimisation.

Windows · Mac

📱

Phone Support

iPhone/Android setup, data transfer, app issues, WhatsApp backup restore.

iOS · Android

🌐

Network Setup

WiFi coverage optimisation, router setup, VPN setup, firewall security configuration.

WiFi · VPN · Firewall

🖥️

Server Management

Windows Server/Linux installation, maintenance, monitoring and patch updates.

Win Server · Linux

💾

Data Backup

Automatic backup solutions, cloud backup and disaster recovery plans. Ensure your data is never lost.

Cloud · Local · Hybrid

📧

Email / 365 Setup

Microsoft 365 / Google Workspace setup, migration and management. Email domain setup.

M365 · GWS

🔒

Cybersecurity

Antivirus, anti-ransomware, security audits, staff security training.

AV · Ransomware · Audit

🖨️

Printer / Peripherals

Printer setup, scanners, IP phones, CCTV installation and maintenance.

Printer · CCTV · VoIP

Support Plans

Pick what you need, from one-off to monthly plans, for companies of different sizes.

One-Off Support

From HK$500 per visit

Remote or on-site support
Charged by actual hours
No contract
For companies that occasionally need help

Monthly Plan

From HK$1,500 per month

Unlimited remote support
2 on-site visits per month (2hrs each)
Priority response (within 30 min)
Monthly network health check
Covers 5 devices

Enterprise Plan

From HK$3,800 per month

Unlimited remote + on-site
Dedicated IT consultant
24/7 emergency support hotline
24/7 server monitoring
Covers 15 devices

How It Works

Simple and direct, no forms or waiting for approval:

Contact us on WhatsApp / phone and describe the problem
We first try to resolve it remotely (most issues are fixed this way)
If needed, we arrange an on-site visit the same or next day
After resolving, we send you a summary report

📞

One Call, We're There

WhatsApp · Remote · On-Site

Why Choose Us

⚡

Fast Response

Remote access within 30 minutes. No waiting half a day for a reply.

🇭🇰

Local Team

Hong Kong technicians, not an outsourced call centre. Face-to-face communication that understands you.

🛡️

No Hidden Fees

Clear pricing, no hidden costs. No fix, no charge.

📋

Recorded Follow-up

Every service is recorded. We know your setup history, no re-explaining every time.

SME ITOne Calland It's Done