For Hong Kong hotels and travel agencies the real leak is OTA commission — plus every enquiry left unanswered until the guest books elsewhere.
We automate enquiries, check-in, tour notifications, guide scheduling and occupancy reporting for Hong Kong hotels and agencies, so peak season is handled without adding front-desk headcount.
Enquiry to booking
OTA commission spend
No missed enquiries
These four are what we see most often in Hong Kong companies like yours. Not theory — money leaving the business every month.
Rooms sell through OTAs that skim 15–20% per booking, so a busy peak season can still be the least profitable quarter.
At busy check-in hours the front desk still fills forms by hand, guests queue into the lobby and complaints follow.
Departure times, meeting points and last-minute changes are messaged to each traveller one by one, and a single missed message becomes a problem.
Which guide takes which tour, when it departs and any special requests are all tracked by phone and group chat.
You do not need all of it at once — most clients start with the single most painful item.
Own booking page — take bookings and payment without OTA commission.
Online pre-check-in, digital key cards and a guest app.
Auto-answer enquiries and send tour notices and check-in reminders.
Automate guide scheduling, rosters and internal approvals.
Occupancy, seasonality forecasts and revenue reporting.
These are typical ranges. Real numbers depend on your volume, order value and current process — we will quote you actual figures.
Move part of your bookings to direct channels and reduce OTA commission spend proportionally.
Automated tour notifications replace messages sent one traveller at a time.
Occupancy and revenue reporting on demand, not at month-end.
The four items below show how profit that was leaking away flows back into your business once the work is automated. Not a theory, but a result you can check against your own figures.
Guests can enquire and book through your own WhatsApp or website, so no commission is due.
Stay preferences and anniversaries are recorded, and the right greeting goes out at the right moment.
Enquiries are answered automatically with room types and rates, and bookings are taken through the night.
Transfers, tickets and upgrades are offered before arrival or before departure.
A 15-minute call is enough for us to point out the one or two things worth automating first. No charge, no hard sell.
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