Delivery windows, driver dispatch, shipment tracking, customer enquiries — in Hong Kong logistics the money leaks where a customer asks where their parcel is and nobody can answer.
We automate orders, dispatch, tracking and customer enquiries for logistics, freight and courier firms, so customers can see where their goods are and your team isn't answering the same question all day.
Repeat tracking calls
Dispatch status sync
Automated shipment status
These four are what we see most often in Hong Kong companies like yours. Not theory — money leaving the business every month.
Every enquiry arrives by phone or WhatsApp, staff log into several systems to check, and answer the same question dozens of times.
You promise a 2–4pm slot, the driver is stuck in another district, and the customer waits all afternoon with nobody arriving.
Every morning means calling each driver to read out today's jobs, flag who pays cash and suggest the best route.
Receiving, loading and unloading are logged on paper, so there's no record of where a consignment went in between.
You do not need all of it at once — most clients start with the single most painful item.
Answers tracking numbers, status and ETAs 24/7.
Delivery booking, window reminders and reschedules.
Collection, loading, warehousing and delivery logged and reconciled.
Driver dispatch, sign-off and cash collection in one phone app.
Route efficiency, on-time rate and cost per truck and zone.
These are typical ranges. Real numbers depend on your volume, order value and current process — we will quote you actual figures.
Self-service tracking typically cuts repeat enquiry calls significantly.
Automated routes and dispatch reduce repeat trips into the same district.
Sign-off and cash collection sync instantly, not at month-end.
The four items below show how profit that was leaking away flows back into your business once the work is automated. Not a theory, but a result you can check against your own figures.
A customer sends a consignment number on WhatsApp and the system replies instantly with the latest position and estimated arrival.
The system records each client's usual routes and shipping cycle, then confirms with them just before their regular dispatch day.
Vehicle positions and idle windows are matched against nearby collection requests.
A delivery window confirmation goes out automatically, and the recipient can reschedule straight from the message.
A 15-minute call is enough for us to point out the one or two things worth automating first. No charge, no hard sell.
WhatsApp Enquiry Other services