Appointments, follow-ups, enquiries, reminders — the money leak in a Hong Kong clinic is that staff spend the whole day on the phone and WhatsApp while consultation slots sit empty.
We automate WhatsApp booking, follow-up reminders, patient enquiries and record handling for clinics and dental practices, so the front desk stops working the phone while seeing patients.
Phone calls
Self-service booking
No-shows
These four are what we see most often in Hong Kong companies like yours. Not theory — money leaving the business every month.
Reception registers a patient, answers the phone and replies to WhatsApp all at once, patients queue at the counter and the line keeps ringing.
Patients simply don't turn up and nothing reminds them, so consultation time is wasted.
Patients ask the same things about address, fees, opening hours, insurance and medication, filling up front-desk time.
Follow-up dates, lab reports and recall exams depend on staff memory and paper files.
You do not need all of it at once — most clients start with the single most painful item.
Patients self-book, confirm and get reminded.
Answers address, fees, hours and insurance 24/7.
Follow-ups, reports and recall dates, all logged.
Scheduling, reminders and no-show follow-up.
Computers, network, integration and day-to-day upkeep.
These are typical ranges. Real numbers depend on your volume, order value and current process — we will quote you actual figures.
Automated booking and routine answers free up the front desk.
Automated reminders and confirmations typically cut missed appointments sharply.
Fewer missed calls means consultation slots are used more fully.
The four items below show how profit that was leaking away flows back into your business once the work is automated. Not a theory, but a result you can check against your own figures.
Recalls are set to the interval the doctor specifies, and the reminder reaches the patient with a booking link attached.
A slot cancelled at short notice is released automatically and offered first to the waiting list.
Age and history trigger a reminder before the recommended screening interval is up.
Calls and WhatsApp messages are logged together. In peak hours the system answers first and keeps the full conversation.
A 15-minute call is enough for us to point out the one or two things worth automating first. No charge, no hard sell.
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